Privacy Policy

Why Do We Process Your Personal Data?

We collect and process personal data relating to you in order to fulfill our contractual obligations to you. We are committed to being transparent about how we collect and use that data, and to meet our data protection obligations.

We may collect some or all of the following personal data (this may vary depending on your relationship with us):

  • Your email address

We may collect this information in a variety of ways. For example, data might be collected through:

  • Surveys
  • Forms on our website
  • Emails

Special Categories of Personal Data

We do not routinely collect Special Categories of Personal Data (data regarding ethnic origin, sexual orientation, health, religion etc.). Where we come into receipt of such data, it is processed purely for the purposes of ensuring that we tailor our service to make it personal to you.

Access to Data

No-one outside of the Your Home in Good Hands Ltd organisation has access to your data.

Third Parties

We sometimes contract with third parties to supply products and or services on your behalf. This may include marketing services and cloud storage, such as:

We will not share your data except where we may be required to do so for legal reasons, insurance claims etc, or in relation to the sale/transfer of all or part of our business, if applicable.

Protection of Data

We take the protection of data seriously and have internal policies and controls in place to safeguard your data from loss, accidentally being destroyed, misused or disclosed. Data is only accessible by staff members in the performance of their duties. We have the following policies and control systems in place:

  • Data Protection Policy
  • Password access to any electronic files, with access only given to relevant personnel
  • Password protected laptops and mobile phones, and encrypted mobile communications systems
  • System segregation

Retention of Data

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. The following factors will be used to determine how long data is kept for:

  • We will store data that is required to maintain an accurate record of our financial and accounting history with you for a minimum of 6 years.

When we dispose of your personal data, we will delete your data from our electronic files and securely dispose of any paper files containing your data.

Your Rights

Under the General Data Protection Regulations (GDPR), as a data subject you can:

  • Access and obtain a copy of your data on request
  • Require us to change incorrect or incomplete data
  • Require us to delete or restrict processing your data, for example where the data is no longer necessary for the purposes of processing
  • Object to the processing of your data
  • Request us to transfer your data to another service provider or organisation

Should you wish to exercise any of the above rights, please contact us at

If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner: